Booking Terms and Conditions
Wolverton Swimming & Fitness Centre Swim School
Wolverton Swimming & Fitness Centre, Addington Avenue, Wolverton, Milton Keynes, MK12 5GH Tel: 01908 227752 Email: email@example.com Web: www.wolvertonpool.com
Wolverton Swimming & Fitness Centre is managed by Wolverton Leisure Trust.
All members must comply with these terms for booking online & conditions of use, to have regard for the safety of, and behave considerately towards other individuals, colleagues, the building and equipment. Any person not doing so may be asked to leave the centre and must immediately leave if asked. You are responsible for the behaviour of any children you bring to the centre and must explain any relevant rules and conditions to them. You must comply with notices and signs on display in the centre.
1.1 The customer shall be responsible for the payment and any other charges to do with the booking.
1.2 Full payment will be taken at the time of booking for all activities via all major credit cards or debit cards. Amex and American Express are not accepted.
1.3 The payment needs to be made within 20 minutes of the booking being entered onto the online system to validate the booking.
1.4 The centre reserves the right to review prices and will notify customers with a minimum of 30 days’ notice of any changes.
1.5 Members who book & pay online will be entitled to a refund if the centre withdraws the facility or activity. The payment will be refunded direct to the credit or debit card upon presentation of the web booking reference number at the centre from the confirmation email members receive.
1.6 The centre reserves the right to refuse or cancel any booking without giving any reason, to refuse admission to the centre, to reject an application of membership to the swim school and to withdraw membership to the swim school.
1.7 We can add to, change, withdraw or cancel facilities or activities from the centre without notice. This includes closing a centre or changes to its opening hours for safety reasons, maintenance or special events.
2. Cancellation Policy
Once a booking has been made where a child has not commenced the ‘Swim School’ programme and a minimum of 2 weeks’ notice period has been given, lessons can be cancelled and the course fee refunded. However, this will be subject to a £15 administration fee per booking. Cancellations that are received within the 2 week period are non-refundable.
No refunds will be given once a booking has been accepted and the programme has commenced. Any application for refunds must be made in writing and sent to the management team stating the details of refund requested. 2. Rules and Regulations of Use (General) please see our website www.wolvertonpool.com for general terms and conditions.
3. Rules and Regulations of Booking
3.1 In order to make online bookings you will receive an email allowing you access to the online portal. Please note that it is your responsibility to ensure that we have your correct email address and inform us of any changes.
3.2 Your booking is only confirmed when you pay in full for the activity, and you receive payment confirmation via email from the system.
3.3 Acceptance of your booking does not guarantee further bookings.
3.4 If the management are of the opinion that the member is not making suitable use of the facilities, the management reserves the right to re-allocate any unused parts.
4.1 If you wish to speak to someone regarding the level of service, please talk to the Duty Manager immediately
4.2 Due to high demand for facilities at certain times, we cannot guarantee access to all facilities immediately.